Frequently Asked Questions

We offer premium quality Level 2 EV chargers for our EV and hybrid car owners with next day delivery from UK warehouses.

Slow Chargers (Level 1):

• These chargers use a standard 3-pin plug and are typically provided with the vehicle.
• Charging speed: Approximately 2-3 miles of range per hour (or around 2-5 miles per hour in some cases).

Fast Chargers (Level 2):

• Commonly referred to as "Wall Chargers" in the UK, these require a dedicated circuit.
• They use a Type 2 connector and offer faster charging speeds compared to Level 1 chargers.
• Charging speed: Around 10-30 miles of range per hour, depending on the charger's power output (typically ranging from 7kW to 22kW).

Rapid Chargers (Level 3):

• Rapid chargers are usually found in public charging stations and are capable of high-speed charging.
• They use connectors such as CCS (Combined Charging System) or CHAdeMO.
• Charging speed: Varies significantly, starting from about 50 miles of range in 15-30 minutes (speeds can go up to 350kW, providing much faster charging).
  
  

For home use in the UK, Level 2 "Wall Chargers" (fast chargers) are the most common choice as they provide a balance between charging speed and convenience for residential charging. Rapid chargers, while available for home installation in some cases, are more commonly found at public charging stations due to their higher power requirements and cost.

In the UK, Type 2 connectors are more popular and widely used compared to Type 1 connectors for electric vehicle chargers. The Type 2 connectors are the standard for most public charging stations and are also commonly used for home charging points. Many EV models sold in the UK are equipped with Type 2 inlet ports, contributing to the prevalence of Type 2 connectors in the charging infrastructure.

Our chargers can charge your car around 10-30 miles per hour, depending on the charger's power output (typically ranging from 7kW to 22kW).Most UK homes use a single-phase connection linked to the electricity grid. This connection delivers alternating current (AC) through two wires—a 'live' wire and a neutral wire. If your home has a single-phase connection, it limits you to a 7kW charging point for electric vehicles.

We partnered with the best and most reliable EV Installers to provide the one stop shop experience for our customers. Right now we cover South East England, and aiming to cover the whole UK soon. Request a survey to start the process here or call us now on +44(0) 333 050 6363.

The home charger must be installed by a qualified electrician.

• Overcurrent Protection (OCCP): Electric vehicle chargers are equipped with overcurrent protection mechanisms to prevent damage to the charger and the vehicle's electrical system in case of a sudden surge in current flow.
• Overvoltage Protection: These chargers incorporate overvoltage protection to safeguard against voltage spikes that could potentially damage the vehicle's battery or charging system.
• Ground Fault Protection: Ground fault protection is essential for detecting any stray currents that may pose a safety hazard, such as those caused by a fault in the wiring or insulation.
• Short Circuit Protection: In the event of a short circuit, chargers are designed to cut off power immediately to prevent any damage to the charger or the vehicle.
• Temperature Monitoring: Many EV chargers include temperature monitoring systems to prevent overheating, which could lead to safety hazards or damage to the charger or vehicle.
• Auto-Resetting: Some chargers feature auto-resetting capabilities, which allow them to automatically restart after a fault condition has been resolved, providing convenience and ensuring continuous charging.
• Fire-resistant Materials: High-quality chargers are constructed using fire-resistant materials to minimize the risk of fire hazards, especially during prolonged charging sessions.
• Water and Dust Resistance: To ensure durability and reliability in various environmental conditions, EV chargers often come with water and dust resistance ratings, protecting internal components from moisture and debris.
• Authentication and Encryption: Advanced chargers may incorporate authentication and encryption protocols to prevent unauthorized access and protect against cybersecurity threats.
• Open Charge Point Protocol (OCPP) Compatibility: OCPP enables communication between charging stations and management software, ensuring interoperability and facilitating remote monitoring and control of charging sessions.
• Compliance with Standards: Lastly, reputable EV charger manufacturers ensure that their products comply with relevant safety standards and certifications, such as UL (Underwriters Laboratories) or CE (Conformité Européenne), to guarantee their reliability and safety.

Most of our chargers come with 3 years warranty, please check the product page to be sure before you purchase.
The warranty covers the repair or replacement of your charger if it is found to be defective due to faulty materials or workmanship within the guarantee period.

If the faulty part is no longer available the supplier will replace it with a compatible and functional replacement part.

What is not covered by the warranty?

If a charger is used in the way it is intended and it breaks down within the warranty period, it is going to be repaired or if that is not possible then it will be replaced. Our selection of EV chargers designed, engineered and constructed for continual high performance in normal domestic settings and where approved by EVoke Energy Solutions in commercial settings. There are, however, some circumstances in which warranty doesn’t cover the repair or replacement and those situations are detailed below:

• Normal wear and tear, including parts that might wear out over time

• Accidental damage.

• Damage from external sources including; floods, lightning strikes, electrical outages or power surges.

• Damage as a result of use not in accordance with the product original instructions.

• Damage caused by connecting to an incorrectly rated electricity supply.

• Damage caused by not carrying out any recommended maintenance.

• Failures caused by circumstances outside of EVoke Energy Solutions’s control.

Faults caused by:

• Negligent use, misuse, neglect or careless operation.

• Use of an EV Charger for anything other than charging an electric vehicle.

• Use of parts and accessories which are not genuine and/or compatible parts.

• Parts or faults associated with your existing electrical installation including consumer units, breakers (MCB’s, RCD’s) or cables.

• Faulty assembly or installation.

• Repairs or alterations carried out by parties other than EVoke Energy Solutions authorised agents.

To install our chargers, your home should have a suitable electrical supply, usually a single-phase 230V AC connection. A certified electrician should assess the existing wiring, circuit breakers, and earthing systems to ensure they meet the required safety standards for EV charger installation. Some models may require additional considerations, such as dedicated circuits or load management systems.

Yes, we offer smart chargers equipped with connectivity options such as Wi-Fi, Bluetooth, or 4G, which allow remote monitoring and control through dedicated smartphone apps. These smart features enable you to track charging sessions, schedule charging times, and optimize energy usage from anywhere.

Our chargers are designed for both indoor and outdoor use, with varying degrees of weather protection. Many models feature robust construction with IP ratings that ensure resistance against dust, water, and other environmental factors, making them ideal for outdoor installation.

Various incentives or rebates may be available depending on the location and type of charger you are purchasing. Government schemes or energy suppliers often provide financial support for installing home chargers, which can significantly reduce upfront costs. We will check your online survey if you are eligible for the OZEV electric vehicle (EV) chargepoint grants. Request your survey here.

Charging times vary based on the vehicle battery size and the charger's power output. On average, our 7.4 kW home chargers can fully charge an EV from empty to full within 6-8 hours, making overnight charging convenient for most users. Higher-powered 22kW chargers can reduce this time significantly.

EV chargers are available in tethered (with a cable) and untethered (without a cable) versions. If you opt for an untethered charger, you will need to purchase a compatible Type 2 cable separately. Installation typically includes essential power and data cables, but exact requirements can vary based on your property's setup and the specific installation package.

Some EV chargers, like the Indra Smart LUX and Zappi, can seamlessly integrate with solar panel systems, enabling green charging directly from your home’s solar energy. This allows you to maximize the use of renewable energy. Not all chargers have this feature, so ensure to select a model designed for solar compatibility if that’s a key consideration for your setup.

High-quality EV chargers generally have a lifespan of 5 to 10 years, influenced by factors like usage frequency, environmental exposure, and regular maintenance. Warranties often cover the charger for 3 to 5 years, providing a buffer against early issues. Features such as dust, water, and impact resistance also help extend the charger’s longevity.

Yes, we provide comprehensive customer support through direct contact with the charger manufacturers. If you encounter any technical difficulties, you can reach out via phone or email. Additionally, manufacturers often offer online resources and community forums to assist with troubleshooting and provide guidance on common issues.

Our chargers are equipped to handle standard fluctuations in residential electrical supplies. They feature dynamic load management, which adjusts the charging rate based on available power, ensuring stable and safe operation. However, it's essential to have a qualified installer assess your electrical setup to confirm compatibility and optimal performance.

EV chargers are relatively low-maintenance devices. Routine upkeep includes keeping the unit clean and periodically inspecting for any visible damage. Annual checks by a certified electrician are recommended, especially for outdoor installations, to maintain optimal performance and safety standards

To preserve your EV battery’s health, consider charging to 80-90% rather than to full capacity every time, and avoid letting the battery deplete completely. Scheduling charging during off-peak hours and using smart features to manage the charging rate can also help optimize costs and enhance battery life.